Last week I returned from Alan Weiss’ Million Dollar Consulting Convention in Atlanta. It featured Alan Weiss, Martin Seligman and 9 other speakers for three days. It is always a true joy to watch accomplished practitioners share best practices and personal stories. The list of good ideas to implement is longer than a full page. […]

I had my car waxed after a paint job in the summer and asked when I should return. In November, I was told by the knowledgeable clerk. Would you please call me and book a time? No can do. We don’t have a CRM. I see you have a calendar on your desk you could […]

I was walking in central Riga looking for a place to have dinner and noticed a place called Fazenda Bazars. I could not work out what type of restaurant it was by its menu or interior design, but it was filled with locals. I walked in and enjoyed the most sumptuous steak I have had […]

Recently I met with two people looking for a project management training. Preferably a standard one that would fit their needs. In 55 minutes I could not understand what other issue besides hoping to spend a day away from work they were trying to solve. After that I left. In 1885 Hermann Ebbinghaus discovered that […]

The primary goal of a metric or quantification is clarification. I want to understand something and therefore try to quantify it. Once you use a metric for a target it ceases to be a very good informative metric. Seeing low scores on employee feedback surveys can easily be fixed if you explain to the respondents […]